Warranty

Warranty BookletBy Dezign (The Company) provides a warranty (Warranty) for its products that have been purchased in Australia and this commences from the date of collection or delivery. This Warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law.)

Exclusions

Please note that this Warranty does not apply to any products sold as floor stock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product. In addition, this Warranty will not apply if:

    • Repairs to a product are made or attempted by a service provider other than one appointed by By Dezign.
    • The product has been tampered with or has not been used or maintained in accordance with the manufacturer’s instructions.
    • The customer uses the product in an abnormal manner, for example if the product is abused, misused, dropped, crushed, impacted with an hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure. This includes lounge arms being sat upon or stood upon.
    • The product has been modified, incorrectly adjusted or operated with incorrect or inconsistent electrical supply or used with inappropriate accessories.
    • The product’s serial number, as applied by the manufacturer, has been altered or removed.
    • In the instance that goods have been carried outside the standard Metropolitan delivery area, any service requirements will be done once the goods have been returned to the By Dezign’s warehouse.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. In the instance of a minor flaw, By Dezign can select whether to repair, replace or refund the concerned goods. In the instance of a major flaw, you are entitled to a replacement or refund.

How to make a claim

To make a Warranty claim, you must notify By Dezign Customer Service either by calling (02) 9625 2645 or by lodging a claim online.

In order to process your claim, you will be asked to provide proof of purchase (in the way of Sales Order number or Tax Invoice number) and may also be asked to provide evidence of the fault, usually via emailing through an image of the problem. We will then determine the nature of the fault and the best course of action and seek to resolve the issue in a timely manner.

In the event that any disputes cannot be resolved by the Company and the customer, reference should be made to the Department of Fair Trading on 1300 135 399 (toll free).