Privacy Policy

At By Dezign, we respect your privacy and are committed to treating your personal information in accordance with the National Privacy Principals specified in the National Privacy Act 1988.

The following information how we collect, use and store your personal information in-store, over-the-phone or online via our website www.bydezign.com.au.

For more information on the National Privacy Act, please visit www.privacy.gov.au.

Collection of Personal Information

By Dezign collects personal information from customers and prospective customers pertaining to name, address, contact numbers and email addresses. This information is always requested and only collected when knowingly provided. Personal information is only requested on a necessary basis, such as when:

• You submit online enquiry forms
• You contact us for further information
• You request a quote
• You create a sales order either in-store, over-the-phone or online
• You knowingly participate in marketing research or competitions
• You apply for finance

Use of Cookies

By Dezign uses cookies to monitor website activity, such as website traffic, most popular pages, number of visits to individual pages and most popular browsing times. Cookies are tracking technologies which identify a user’s browser and create limited data pertaining to website usage. This information is strictly used for record-keeping purposes and to optimise our website for the benefit of our customers. Cookies expire at the conclusion of a browsing session and may be disabled at any time during a session.

Email

By Dezign obtains personal information pertaining to your email when you submit an online enquiry to admin@bydezign.com.au. This information is used for the express purpose of answering queries in a timely manner, either via reply to the designated email or by response to a contact number provided. This information will be properly destroyed when no longer necessary and will not be referred on to any third parties.

Use of Personal Information

By Dezign is committed to using personal information for purposes designed to optimise the level of service provided to our customers. By Dezign may use personal information to:

• Action a quote, sales order or invoice
• Answer a query online or over-the-phone
• Promptly handle customer service issues or complaints
• Assist with research regarding target marketing and product development, or to
• Fulfil competition or promotion obligations.

Personal information is retained within our computer data base for record-keeping purposes and to increase the pace at which transactions are completed (for repeat buyers).

Disclosure of Personal Information

By Dezign respects your privacy, and as such will not maliciously or negligently disclose personal information to other organisations or third parties. Personal information will only be distributed when:

• You provide permission to share the information
• We are required to forward personal information on to assist us in providing you with a requested service (e.g. when applying for finance)
• We need to share your personal information with companies contracted to By Dezign (e.g. deliverers or assemblers), or when
• We are legally obligated to disclose your personal information.

Security of Personal Information

By Dezign will take every reasonable measure to ensure the security of your personal information and prevent the alteration, misuse or loss of information.

Website Links to Third Parties

Any links provided on www.bydezign.com.au are included for convenience purposes only. Use of these links will involve navigation away from the By Dezign website, to the website of another organisation. By Dezign is not responsible for the content of these websites, nor their attitude towards privacy.

Access to Personal Information

By Dezign is committed to ensuring records of personal information are kept up-to-date and accurate. Individuals have access to their own personal information, and may update and alter their personal information at any time within reason. If you feel that information we have about you is not accurate, or should you wish us to update your records, please contact us via the contact details provided below.

Credit Card Payments

When products are purchased online, after entering personal information you will be redirected to the Eway gateway. Eway will use Secure Socket Layer (SSL) protocol to secure a link with your browser, ensuring the protection of confidential credit card information as it travels the Internet. The only information provided to Eway is your order total and customer identification number. You should only disclose to Eway your chosen payment method and credit card details. Upon the successful conclusion of the transaction, Eway will provide us with a receipt number to allow us to finalise your online order.

Changes to the Privacy Statement

Any changes to this Privacy statement, particularly regarding the treatment of personal information for online orders and credit card information will be updated in a timely manner.

Contact

If you have any further queries regarding By Dezign’s collection, use, storage and distribution of personal information, please do not hesitate to contact us at any time via: