Delivery & Assembly Advice

Delivery Charges: (subject to the full terms & conditions of sale)

  • Standard Delivery within Sydney zone 1 area.
    • Furniture for a single room  eg.  lounge, dining, bedroom or office                $80 including GST
    • Delivery of furniture for 2 or more rooms eg a lounge and a dining suite       $100 including GST
  • Standard Delivery within Sydney zone 2 area.
    • Furniture for a single room  eg.  lounge, dining, bedroom or office                $100 including GST
    • Delivery of furniture for 2 or more rooms eg a lounge and a dining suite       $100 including GST
  • Deliveries outside Sydney Metropolitan area are subject to quotation.

Map of Sydney delivery zones

Organising delivery days and times:

  • All deliveries are arranged by the Warehouse Manager only.  Sales consultants are not able to promise or arrange deliveries.
  • By Dezign’s Contract Carrier delivers all over Sydney and delivery runs need to be coordinated into areas for each day.  We will ring you at least one day prior, to arrange a specific delivery but at that stage we cannot advise a delivery timeframe.
  •  On the morning of your delivery, once the truck is loaded, you will be contacted & advised of an approximate 2 hour delivery time frame, i.e. between 1.00pm and 3.00pm.  This is approximate only as unforeseen issues may cause delays.
  • You must be at the nominated delivery location to accept the delivery – the contract carrier cannot wait for you to arrive.
  • Customers who are not at home to accept the delivery will incur a second delivery fee.  This also applies to all deliveries that are cancelled on the agreed delivery day.

Paying for deliveries:

  • All Sales Orders must be paid in full prior to delivery.  Sales Order balances may be paid over the phone or in person to our Auburn or Artarmon showrooms or via direct deposit.  (Please note that direct deposits require 2 working days to clear.)
  • The Contract Carriers cannot unload any goods that have not been paid in full.  This includes goods that are to be assembled by another contractor after delivery.

Delivery Service:

  • The Contract Carriers do not unpack, remove packaging, assemble new items or remove old furniture.
  • The delivery fee charged is for a standard delivery only, unless other specific requirements have been advised and are printed on your sales order. 
  • Deliveries where there is difficult access, multi-level stair access (more than 2 flights of stairs) or deliveries where the truck has to be parked away from the delivery site will incur an additional charge to be nominated by the Contract Carrier.
  • It is the customer’s responsibility to ensure that the goods can be delivered into the premises and into the required room.
  •  In wet conditions, deliveries to building sites with unfinished paths or driveways may not be practical and may have to be postponed.
    Please note that delivery personnel are not allowed to take off their boots due to "Work Cover" safety regulations.  Therefore, in wet conditions protective walkways for house interiors must be provided.

Assembly:

  • Assembly of furniture is not included unless specifically stated on your sales contract.
  • When assembly is included, goods will be delivered first by the Contract Carrier & placed into the required room & then a second contractor will be sent to assemble the item/s.
  • By Dezign will endeavor to have the assembly contractor sent as close as possible to the delivery, however same day service can not be guaranteed.
  • The assembly contractor will not remove rubbish unless previously arranged & stated on your sales contract.